This site is owned and operated by Troya Travel (hereinafter referred to as “Troya Travel” “we,” “us,” or “our”).
Security: We are constantly committed to safeguarding all Personal Identifying Information you give us when you use our services, as we created and offered this privacy statement in order to emphasize that commitment. Your name, date of birth, address, email address, phone number(s), and credit card information are examples of Personal Identifying Information. We strive to make visitors to our website feel at ease and comfortable when it comes to planning trips. Our Web site employs cutting-edge security technology in order to safeguard your Personal Identifying Information. Among the most effective levels of protection available is a secure server that transmits and receives encrypted data via high-security firewalls. However, you should be aware that no data transmission over the Internet or storage method can be guaranteed to be completely secure. We encrypt your credit card information using 256-bit SSL Secure encryption.
Privacy: We think you should be aware of our information privacy policies before sharing any Personal Identifying Information with us, and that people visiting our Web site should have control over how their Personal Identifying Information is collected. Making online transactions involves trust, and we place a high value on ensuring your personal identifying information is safe and secure. This policy does not apply to firms not controlled by Troya Travel or to individuals who are not employed or managed by Troya Travel.
Collection of Information: Personal Identifying Information is only gathered when you give it willingly and specifically. When you contact us, certain Personal Identifying Data is required in order to complete various tasks. The web site is intended for people 18 years of age or older.
Purchasing Travel: We need your complete name (as well as the complete names of others accompanying you), e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date in order to acquire any travel services. You should first seek permission from other people who may be traveling with you before giving them their names, as they might be unable to see or modify any information you provide on their behalf. We may collect the name of the airline you will utilize and the flight number(s) for specific travel purchases. You will receive confirmation of your trip itinerary via e-mail when you make a travel purchase with us.
Surveys: We may also provide visitors to our site the option to take surveys. You are not obligated to respond to any survey, and you may unsubscribe from future surveys sent via e-mail by following the unsubscribe instructions in the survey you receive. Your full name, e-mail address, phone number, and street address might be collected while you participate in a survey.
Contacting Us: When you contact us for travel needs, changes, documents, cancellations, refunds, or general suggestions, we will obtain your complete name (including middle and family names), e-mail address and phone number. We will respond to you by email and/or telephone.
Other Information: Every time you visit our site, information is collected automatically. Computer information, Web browser preferences, and “cookies” are all examples of additional data that is gathered without your knowledge.
Computer information: As part of a visit to our site, our system collects certain technical information from your computer each time you access a page, such as your IP address, operating system, Web browser type (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referring Web site (if applicable). This data is obtained from your computer’s Web browser and utilized to improve your browsing on our website.
Use of Your Information: Information is collected for a variety of reasons, including purchasing travel, contacting us, notifying you in the event of any itinerary changes, providing travel documents, participating in a survey or improving your entire experience when visiting our site as well as for our own internal purposes.
Purchasing Travel: When you make a travel reservation, we collect information such as your name and contact details. We use this information to verify and process your trip reservation, charge your credit card, and send your itinerary, by email. When you contact us about your travel needs, changes, documents, refunds, or simply give ideas, we will use your e-mail address and/or phone number to respond.
Itinerary Modifications: From time to time, your travel itinerary may be modified as a result of unforeseen schedule changes, hotel renovations, and business circumstances. When significant modifications are made to your trip plan, you will be notified via e-mail and/or phone to advise you of the changes and assist you in making alternative arrangements if required.
Shared Information: We share your Personal Identifying Information with authorized partners like airlines, hotels, car rentals and optional activity operators in order to process and deliver the services you want. To prepare and confirm your travel reservation, our service providers need information about your profile. We only work with reputable hotel, airline, rental car, and other travel businesses that adhere to strong privacy standards. Partners are not permitted to communicate or utilize your data without your consent. You should examine the privacy policies of any travel companies whose goods you’re considering purchasing on our site.
Partners in Business: We’ve teamed up with reputable third-party vendors to provide you with further traveling services. Our firm will be the sole one to share your sensitive information, such as your name, address, e-mail address, and phone number, with them in order to process and confirm your travel reservations.
Legal Disclosure and Disputes: We may disclose information we have collected from consumers who purchased travel products or services if required by law. We may also release information about a potential risk to our interests or activity that might cause injury to others in the case of fraud. It’s possible that we’ll have to give customer data to credit card firms in order for them to handle problems that arise in the course of regular business.
Please send us an email from [email protected] to ask anything you would like.